You Brought a TV a week ago but when you got home you discovered it did not work properly. You called Customer service to report the problem but you have not received any help.
Write a letter to the company and in your letter:
- Introduction Yourself
- Explain the Problem
- and state what action you would like from the company
The Sample Answer of the You Brought a TV a week ago but when you got home
Dear Sir,
I am writing this letter to appraise you with some serious problems. And I face after buying a television from your store last week during the ongoing sale. I am a local resident of the Prahladnagar region of Ahmedabad.
Since yesterday my television not working normally as we all gathered to watch movies on my a large screen TV, unfortunately, there was trouble in sound so we all were puzzled a lot. Because the sound of television was not proper as it’s a new branded set of TV. Initially, I called in the customer care department yesterday but nobody responded well and failed to solve the trouble.
I would like you to solve this issue as earliest as possible and send your technical team to my home. As my family members are very addicted to this color broadcasting technology and spend an abundant amount of time watching it.
Hoping for prompt action in this matter!
Yours faithfully,
Dear Sir,
I am Adrika Virwani, a new customer of your brand Sony TV. I purchased a 16.5 inch Led TV from your store located in Sydney, New South Wales on the 22nd of this month from the nearest store. I am facing some problems with the installation that is described further.
When I installed the TV and tried to connect it to the broadband at our place, it did not get connected even after trying several times. I am not sure what the issue is and for the same, I have been trying to contact the customer service nearest to my area. Unfortunately, I have not received any help online and the customer service representative who was to visit us for the installation is not available for the next two weeks.
I would like to request you to please send a dedicated technician to visit our place for the installation and check if there is any major issue at the earliest as we would not be able to wait for another two-three weeks until the assigned technician is available. I am also attaching the Invoice for my purchase for your reference. I am available on Friday around 3:00 PM – 4:00 PM, please confirm on my phone/email before the visit.
I hope you get a quick response from your end!
Thank you!
Regards,
Adrika