You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter:
Give details about the order you made
Explain what was wrong with the item
Tell the company what you want them to do about it
I am writing to inform you of an issue I have encountered with a recent order I placed on your website. I ordered a small kitchen gadget online, which arrived promptly as promised, but unfortunately, it was unusable.
The kitchen gadget I received was a handheld blender that was supposed to have a detachable head, but when I tried to detach it for cleaning, it broke apart. I was very disappointed as I had high hopes for this product and had been looking forward to using it for my meal preparations.
I would like to request a refund for the faulty blender or a replacement product that is in good working condition. I understand that these things can happen in the manufacturing process, and I hope that you can rectify this issue promptly.
In addition to the refund or replacement, I would also appreciate it if you could provide me with details on how to return the faulty product. I am happy to send it back to you at my own expense and would appreciate your guidance on how to do so.
I hope that we can resolve this matter quickly and to my satisfaction. I have been a loyal customer of your company for many years and have always been satisfied with the quality of your products and services. I hope that this issue can be resolved satisfactorily and that I can continue to be a happy customer in the future.
Thank you for your time and attention to this matter.
Sample 2 You Recently Ordered a Small Item Online but When It Arrived It Was Unusable
I am writing to inform you about a problem that I experienced with an item that I recently ordered from your website. I ordered a small electronic gadget online and it arrived on the scheduled delivery date. However, upon opening the package, I discovered that the gadget was faulty and unusable.
The issue with the gadget was that it failed to power up despite several attempts, and even after charging it for several hours, it still wouldn’t work. I had hoped to use it for a special project I was working on, but due to the defect, I was unable to complete the project.
In light of this, I would like to request a refund for the gadget or a replacement item that is fully functional. I understand that sometimes faulty products may be delivered inadvertently, and I trust that you will take appropriate measures to resolve this issue.
Furthermore, I would appreciate it if you could provide me with details on how to return the item. I would be happy to return the faulty item to you at my own expense and would appreciate your assistance with this process.
I hope that we can resolve this matter satisfactorily and promptly. I have been a loyal customer of your company for many years and have always appreciated the high-quality products and services that you provide. I hope that this issue can be resolved efficiently, and I can continue to be a happy customer of your company.
Thank you for your attention to this matter.