You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
Describe what you purchased,
Explain why you are not happy with the purchase,
Tell them what you would like them to do about the situation.
I am writing to express my dissatisfaction with my recent purchase from your company. On the 5th of May, I ordered a pair of shoes through your website, order number 123456.
Unfortunately, I am not happy with the purchase for several reasons. Firstly, the shoes are not the right size, despite me carefully checking the size chart provided on your website before placing the order. The shoes are too small and uncomfortable, and I am unable to wear them.
Secondly, the quality of the shoes is not up to the standard I expected. The material feels flimsy, and the shoes appear poorly made. This has led me to question the value for money of my purchase.
I would like to request that you take action to rectify this situation. Ideally, I would like to return the shoes and receive a full refund. Alternatively, if possible, I would be willing to exchange the shoes for a larger size or a different product of equal value.
I understand that returns and exchanges can be a hassle, but I believe this is the best course of action to ensure customer satisfaction and maintain your company’s reputation for quality products and customer service.
Please let me know how we can proceed with the return or exchange process, and I look forward to your prompt response.
Thank you for your attention to this matter.
Sample 2 You Have Recently Ordered An Item Through The Internet, But Are Not Happy With The Purchase
I am writing to express my disappointment with a recent purchase I made through your online store. On the 2nd of May, I ordered a digital camera with the model number ABC123, which I received on the 6th of May.
Unfortunately, I am not satisfied with my purchase. Firstly, the camera’s picture quality is not up to my expectations. Despite the camera being marketed as having high-definition picture capabilities, the images are blurry and lack detail. This is particularly frustrating as I was looking forward to capturing high-quality images of an upcoming family vacation.
Secondly, the camera’s battery life is significantly lower than advertised. After a full charge, I can only take a handful of pictures before the battery dies. This is inconvenient as it requires me to carry multiple batteries to ensure I do not miss any photo opportunities.
I understand that mistakes can happen and that not all products can meet everyone’s expectations. However, given that the product does not match its advertised specifications, I would like to request a refund or a replacement.
If a refund is possible, I would like to receive my money back as soon as possible. Alternatively, I would be willing to accept a replacement product with a higher picture quality and a longer battery life.
Please let me know what options are available to me and how we can proceed with this situation. I appreciate your prompt response and assistance in this matter.
Thank you for your attention.