You Have Bought a New Mobile Phone, and Within a Few Days of Purchase, It Has Stopped Working. You Spoke to The Company Representative a Week Ago, but It Has Still Not Been Repaired. Write a Letter to The Company. in Your Letter,
- Introduce Yourself.
- Explain the Situation.
- Say What Action You Would Like the Company to Take.
Dear Sir/Madam,
I am writing to bring to your attention a recent problem that I have been experiencing with my newly purchased mobile phone. My name is Manjeet, and I am a customer who purchased a brand-new Samsung Galaxy S8 from your store on 15-2-2023. Within just a few days of purchase, the phone stopped working.
I immediately contacted your customer service team and was advised to take the phone to one of your authorized service centres. I visited the service centre and submitted my phone for repair. It has now been a week, and I have not received any updates on the status of the repair. I am concerned about the delay in the repair process as it has been causing me significant inconvenience and affecting my work and personal life.
As a loyal customer, I have always been satisfied with the products and services provided by your company. However, this experience has left me disappointed and dissatisfied. I request your assistance in resolving this issue as soon as possible. I would appreciate it if you could provide me with regular updates on my phone’s repair status and the expected timeframe for the repair to be completed.
Alternatively, I request a replacement of the defective phone with a new one. This would save me the inconvenience and hassle of waiting for the repair process to be completed, which has already taken longer than expected. I understand that the company’s policy is to provide quality products and services to its customers, and I am confident that you will take the necessary action to resolve this issue.
I hope to hear back from you soon regarding my phone’s repair status or the possibility of receiving a replacement. I look forward to your prompt response.
Thank you for your time and attention.
Sincerely,