You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter,
Introduce yourself
Explain the situation
Say what action you would like the company to take
Dear Sir/Madam,
I am writing to bring to your attention a problem that I have been experiencing with the new mobile phone I purchased from your company. My name is John Doe and I am a loyal customer of your company.
A few days after purchasing the phone, I encountered a problem where the phone stopped working completely. I contacted the company representative a week ago, but to my disappointment, the issue has still not been resolved. I understand that this may be a busy time for the company, but I have been extremely frustrated with the lack of progress in resolving this issue.
I would like to request your assistance in fixing this problem as soon as possible. I am willing to bring the phone to the nearest store or have a technician come to my home to fix the issue. I am confident that your company will be able to resolve this matter in a timely and satisfactory manner.
I look forward to hearing from you soon and I would be grateful if you could keep me informed of the steps taken to resolve this issue. I would also appreciate it if you could offer a solution to this problem and a timeframe for when it will be fixed.
Thank you for your time and I look forward to hearing from you soon.
Sincerely,
John Doe
Sample 2 You Have Bought a New Mobile Phone and in a Few Days of Purchase
Dear Sir/Madam,
I am writing this letter to express my disappointment with the new mobile phone I purchased from your company. My name is Sarah Smith and I have been a loyal customer of your brand for many years.
Unfortunately, only a few days after purchasing the phone, it stopped working completely. I contacted the company representative a week ago and was informed that the issue would be resolved soon. However, to my surprise, the phone has still not been repaired.
I would like to request your immediate attention to this matter. I am confident that your company can resolve this issue in a timely and satisfactory manner. I would appreciate it if you could arrange for a technician to come to my home to repair the phone or if you could provide me with the details of the nearest store where I can take the phone for repair.
I would also appreciate it if you could provide me with a timeframe for when the issue will be resolved and a solution to the problem. I have been extremely frustrated with the lack of progress in resolving this matter and I hope that your company can take immediate action to rectify the situation.
Thank you for your time and I look forward to hearing from you soon.
Sincerely,
Sarah Smith